Frequently Asked Questions

Is FixMob right for my school?

From K-12 to higher education, FixMob is made for any school that wants to provide a better experience for its faculty and students. FixMob works great for campuses with as few as 300 students or as many as 30,000 students.

I already have a maintenance work order system - why should I consider FixMob?

Almost all of our customers have a work order system that they use internally. FixMob provides a great replacement to the frustrating reporting processes (phone calls, emails, front desk visits) that occurs before work orders are placed into workflow management systems. Most times, the internal work order management process doesn’t change with FixMob.

How is FixMob priced?

Our pricing structure is very simple. Organizations pay for FixMob based on the number of “admin users” on their team. Admin users are defined as users within an organization that need to receive, manage, communicate within, and mark issues as resolved. There is a monthly fee for each admin user. See our pricing page for more detail.

How are “admin users” different than “ reporting users”?

“Admin users” are part of an organization receiving, monitoring, and managing notifications of reported maintenance issues. “Reporting users” use FixMob to report maintenance issues and are not receiving notification and managing the reports. There is no charge for “reporting users”.

Can anyone report a maintenance issue in my facility?

FixMob is a tool that allows users to quickly report maintenance issues in their daily lives, and is available publicly. To the extent that reporting users are present in your area/facility, you may receive reported issues on your campus.

Do you offer a discount for education and non-profit organizations?

Yes. Please contact us for pricing and discounts!

How does my team set up how to see notifications?

Setting up notification areas, or “AlertZones” is quick and easy. Tap the main menu and “Setup AlertZones”. A video tutorial can be found here.

What platforms are supported?

Currently to make the app as simple and cost effective as possible, we support iOS (Apple) and Android devices, generally including devices two generations older than current versions.

I still have questions. How do I get in touch?

Email is the quickest way to get in touch with us! Email us at hello@fixmob.co!

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